RETURNS, EXCHANGES & REFUNDS
In the event you receive goods that are damaged or faulty, please contact us within 20 days of receiving your order and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.
Refunds will be debited onto the credit card used to make the purchase. We will seek to process your refund as quickly as possible, but please allow up to 7 business days for your refund to be processed. Faulty products, if a product you have purchased from Sound Exhaust is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will refund your money, exchange or, where possible, repair the product.
We will ask you for a valid proof of purchase when returning a faulty product. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Please contact us to let us know to expect your return and return your goods to Sound Exhaust, 23 Lockwood Road, Shepparton, Victoria, 3630. We may not accept returns if they are received damaged or incomplete.
OUR REFUNDS POLICY
If you have cancelled an order, we will process any refund due to you within 7 days of the day you gave notice of cancellation. In this case, we will refund the price of the product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the product to us. If you seek a refund for any other reason, you can request a refund by email to max@soundexhaust.com.au and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 7 days. If your refund is approved, we will process the refund within 7 days of the day we confirmed to you via email that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section, create your own Return & Refund Policy.
CANCELLATIONS & RETURNS
Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.
In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality of Schedule 2 to the Competition and Consumer Act 2010, please contact us on max@soundexhaust.com.au and we will attempt to remedy the situation as soon as possible.