ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. We seek to only offer products for sale that are in stock and available for dispatch within a reasonable period of time. Occasionally however, we may be waiting for additional stock from our suppliers. Should this occur, we shall seek to notify you of the expected delivery date and you will be given the opportunity to refund your purchase if so desired.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Sound Exhaust will be completed when the goods have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms of service.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DELIVERY

We Ship to most part of Australia via Australia Post.

Please note that we can’t deliver produce outside of Australia at this point in time. We‘re also not obliged to deliver the goods to a location where Australia Post does not provide delivery services.

RETURNS, EXCHANGES & REFUNDS

In the event you receive goods that are damaged or faulty, please contact us within 20 days of receiving your order and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.

Refunds will be debited onto the credit card used to make the purchase. We will seek to process your refund as quickly as possible, but please allow up to 7 business days for your refund to be processed. Faulty products, if a product you have purchased from Sound Exhaust is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will refund your money, exchange or, where possible, repair the product.

We will ask you for a valid proof of purchase when returning a faulty product. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Please contact us to let us know to expect your return and return your goods to Sound Exhaust, 23 Lockwood Road, Shepparton, Victoria, 3630. We may not accept returns if they are received damaged or incomplete.

OUR REFUNDS POLICY

If you have cancelled an order, we will process any refund due to you within 7 days of the day you gave notice of cancellation. In this case, we will refund the price of the product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the product to us. If you seek a refund for any other reason, you can request a refund by email to max@soundexhaust.com.au and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 7 days. If your refund is approved, we will process the refund within 7 days of the day we confirmed to you via email that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section, create your own Return & Refund Policy.

CANCELLATIONS & RETURNS

Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.

In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality of Schedule 2 to the Competition and Consumer Act 2010, please contact us on max@soundexhaust.com.au and we will attempt to remedy the situation as soon as possible.

PAYMENT

Payment can be made by Visa, MasterCard and American Express cards and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Sound Exhaust. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Sound Exhaust, we will not be liable for any delay or non-delivery.

We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using secure online payment gateway that encrypts your card details in a secure host environment. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit card and personal information are protected when you purchase online.

COLLECTION OF FINANCIAL INFORMATION

Sound Exhaust does not collect or store payment information. All payment information is collected and stored by the applicable third-party in order to be processed as required. We never permanently store complete debit/credit card details. All online debit/credit card transactions performed on this Site are through secured payment gateways.  Complete debit/credit card details cannot be viewed by Sound Exhaust or any outside party. Payments will appear on your bank statement as Sound Exhaust in your bank account.